**INDUSTRY OVERVIEW**: Expert Network Services (ENS) is an industry that offers Clients access to insights from various fields through a network of Experts. Its market was valued at USD 2.28 billion in 2023 and is expected to grow to USD 6.12 billion by 2028. Arches, a leading Asian knowledge-sharing service, boasts 250+ partners, 80,000+ experts, and 10,000+ interviews. We're doubling our team in 2025 for a global reach! **ROLE OVERVIEW**: Arches is seeking a dynamic **Operations Director** to accelerate the growth of our Expert Matching Services. As a key driver of our regional success, you will lead strategic initiatives to grow our business, enhance organizational capabilities, and foster leadership excellence across APAC (China, Indonesia, Vietnam, Singapore, etc.). You will be accountable for the region's P&L; and will play a pivotal role in scaling our operations and impact. **WHAT YOU'LL DO**: **Drive Growth & Create Value**: **Account Expansion & Strategic Growth** - Act as a strategic partner to account managers, guiding cross-functional efforts to meet and exceed regional revenue targets within the budget. - Identify high-potential opportunities to deepen client relationships and expand service offerings. - Collaborate with sales, marketing, and delivery teams to craft and execute tailored account growth strategies. - Leverage data and key performance indicators to monitor account health and optimize engagement plans. **Center of Excellence** - Lead regional expert matching operations, ensuring excellence in delivery, quality, and client satisfaction. - Drive cross-functional alignment to improve project efficiency and ensure outcomes align with client goals. - Establish best practices and lead continuous improvement initiatives that increase team productivity and operational scale. **Enhance Leadership & Organizational Effectiveness**: **Corporate Development & People Leadership** - Champion talent acquisition and leadership development across the region—interview, hire, and onboard top talent. - Approve compensation budgets and workforce planning in alignment with business goals. - Take initiative in training programs that strengthen capabilities across all levels of the organization, with a focus on manager-level leadership growth. - Implement KPI systems, policy frameworks, and performance management processes that support sustainable growth. - Drive cost-effective operations through proactive cost management and strategic resource allocation. **Culture & Change Leadership** - Promote a culture of performance, collaboration, and innovation. - Be a change agent—propose and lead initiatives that transform how we operate and create impact across the organization. - Stay current on market trends, best practices, and competitor movements to ensure strategic agility and long-term value creation. **WHAT WE NEED**: - **5+ years of leadership experience** in the expert network or professional services industry, with proven P&L; responsibility. - Demonstrated success in **driving client growth** and delivering impactful solutions in consulting, client relationship management, or advisory strategic roles. - Proven ability to **lead, inspire, and scale cross-functional teams** of 50+ members across diverse nationalities and cultures in the APAC region. - Exceptional communication and stakeholder management skills, with the ability to influence and build trust at the **executive level.**: - Strong **analytical and strategic thinking skills**, with a data-informed, outcome-oriented mindset. - Deep understanding of the **Asian business landscape,** especially in consulting, investment, and knowledge services sectors. - Bachelor's degree or higher in business, economics, finance, or a related field. - Fluency in **English** is required; **proficiency in an additional Asian language** is highly valued. **WHAT WE OFFER**: At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support. **Here Are Some Of What To Expect**: **_Salary & Allowances_** - **Compensation & Benefits** - Competitive salary with performance reviews individually. - Quarterly performance bonuses. - 13th month salary. - **Paid Leave** - 16 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches. - **Insurance** - Private insurance (including dental) - **Relocation Support** - Provision of flight to Vietnam, VISA & work permits, and accommodation. - **Self-learning budget** - Up to $2000 per year. **_Career Growth_** - **Rapid career advancement** - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid medical growth opens doors for swift promotions, putting you on a path to leadership. - **Build a high-caliber network** - This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and inves