Job Title Accounts Receivable Specialist - Superuser Job Title: Accounts Receivable Specialist - Superuser Position type: Permanent Location: Bogota About Your Business Area/Department: A dynamic expansion of our Finance team in Bogotá, Colombia—Amadeus’ largest engineering hub in the Americas. This strategic move is part of our broader commitment to growth in the region, aligning with our global footprint and “follow-the-sun” operational model to ensure seamless support across time zones. This offers a unique opportunity to be at the heart of our operations, contributing to innovative solutions and supporting our customers in the Americas. Whether you're a seasoned finance expert or an emerging talent, this is your chance to join a collaborative, inclusive, and forward-thinking team that’s shaping the future of travel technology. Summary of the role: Responsible for managing a portfolio of complex and strategic customer accounts, with a focus on recovering outstanding debts from individuals and businesses, ensuring timely payments, and maintaining positive customer relationships. Duties include resolving payment issues and addressing customer requests within the assigned portfolio or territory. Additional responsibilities involve providing requested data—such as account summaries, copy invoices, and other documentation—to clients and internal departments. Tasks also include researching payments and unallocated cash, contacting clients to follow up on overdue payments, and overseeing all transversal reporting requirements for the team. In this role you’ll: • Execute dunning procedures through reviewing dunning exclusion proposals, sending dunning letters, implementing and releasing credit holds, initiating suspension, reactivation and termination of services as deemed appropriate from customer actions on outstanding debt. • Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment., using internal systems (SAP, Salesforce, etc.) • Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging and increase cash flow • Identify unapplied payments, recommend adjustments or refunds as appropriate • Collaborate with billing and other internal stakeholders to resolve customer issues that prevent them from paying. • Conduct calls with respective sales manager and customer accounts payable to review outstanding debt and resolve issues that may hinder payment of invoices • Provide back-up support to respective collection team members as needed and extend effort where collection strategy dictates to achieve KPI and SLA targets defined. • Provide analysis on deviations of KPIs on a month-to-month basis and identify continuous improvement ideas to increase efficiency of the Accounts Receivable process. • Execute all transversal reporting needs of the team such as aging, KPI and performance analysis, etc. About the ideal candidate: 3–5 years of experience in business-to-business collections and/or customer service in a high-volume, fast-paced corporate environment Experience working in international business settings and service centers Demonstrated ability to work independently and take initiative Strong analytical skills with attention to detail Clear and professional communication skills, with effective negotiation abilities Well-organized with strong critical thinking and problem-solving skills Proficient in Microsoft Office tools, including Outlook, Excel, and Word Skilled in reporting and data analysis, with experience using Macros, Power BI, and Celonis Working knowledge of SAP or similar ERP systems Proficient in English, with fluency at a C2 level or equivalent What we can offer you: Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Work from anywhere: onsite, hybrid or fully remote. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. Working at Amadeus, you will find 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.