**Real Estate Follow-Up Specialist Role** Are you a motivated and results-oriented multi-tasker with a successful track record of exceeding your goals? Position Summary: As a Follow-Up Specialist, you will take sales calls to handle leads and convert them to sales appointments. You will have remarkable probing and analytical skills in determining whether a qualified lead is a quality lead that will become a worthwhile investment for the company. Position Title: Follow-Up Specialist Full-Time Position Reports To: Director of Acquisitions **Salary: $6 per hour + commission on every closed deal** Work Location: Fully Remote Schedule: Minimum of 40 hours per week, EST zone: - Monday: 8:30 AM - 6 PM - Tuesday: 8:30 AM - 7 PM - Wednesday: 8:30 AM - 6 PM - Thursday: 8:30 AM - 7 PM - Friday: 8:30 AM - 6 PM - Every other Saturday of each month: 9 AM -1 PM **Compensation**: $6 hourly + commissions **Responsibilities**: **Lead-nurturing and follow-ups**: - Follow-up on leads in a timely manner - Answer/return/follow up phone calls generated by the lead system - Enter/maintain/track/ follow up with all leads in the Prime CRM system (Podio) - Receive calls from all marketing channels and evaluate all leads - Determine if the motivation level of leads is strong before forwarding it to the Acquisition Team - Nurture and build rapport with leads to help decide what is the best resolution based on their property's condition and customer need - Provide in-depth, and exhaustive notes on the Prime CRM system (Podio) to facilitate a seamless, and informed transition between sales and delivery - Do inbound and outbound calls to homeowners and tell them about how they could benefit from our services - Provide the required lead count daily/weekly as set by the Operations and Management team - Generate quality and valid leads on a day-to-day basis - Ensure that client and company information will be held strictly confidential outside the company - Attend business meetings and training as required **Script adherence**: - Effectively and efficiently use the follow-up scripts and/or call objection during calls - Test and evaluate consumer response to different negotiations tactics and scripts **Quality**: - Abide by the rolled-out Quality guidelines by the Prime Cash Offers Quality team - Disposition calls on smartphones based on the approved Acquisitions SOP of Prime Cash Offer **Qualifications**: - Must have 2+ years of phone or call center experience (US real estate background/sales experience is preferred with a proven track record) - Excellent communicator, confident when speaking with ANYONE - Able to determine the motivation and pain points of the seller - Has a customer-centric mindset and not just after hitting their numbers - Has excellent organizational, time management, and follow-up skills - Strong working knowledge of Google Docs and MS Office including Word, Excel, Outlook, and PowerPoint - Must be ambitious! We’re looking for a real “Go-Getter” who wants to serve and add value - Lives out our core values - Integrity, Teamwork, 12 Push Up Mentality, Energy - Professional in attitude and appearance - Possess the ability to connect with a variety of personalities - Extremely strong phone skills; ability to set and close appointments over the phone - Ability to use or quickly learn real estate-specific CRM and marketing/lead technologies - Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line - Someone who takes an ownership mentality in all that is done in this position - Outstanding written, grammar, and verbal communication skills with the ability to interact with all levels of an organization - Excellent time management skills and ability to adhere to schedules/deadlines - Ability to work during EST hours on weekdays and some Saturdays - Enthusiastic about providing the best possible customer service for clients and customers - A roll up your sleeves, and all hands-on deck mentality to cross-functional tasks and assignments - Strong relationship management and the ability to drive multiple tasks to completion successfully - Resourceful team player and a positive “can-do” attitude with the ability to work in a fast-paced environment - Good attendance record - Willing to learn about the industry and help us maintain and grow our marketplace position **System/Equipment requirements**: - 5 MBPS internet connection with backup - Windows laptop/desktop with at least 4GB RAM; w/ backup/ 2 monitors (preferable) - Apple or macOS is not preferred - USB noise-canceling headset (**Required**) **About Company** Prime Cash Offer is a Real Estate Investment company with an experienced team of real estate professionals who buy homes fast for cash. Our focus has been to pair efficient transactions with high-quality service and delivery, helping homeowners find solutions whether they are going through a foreclosure, can’t sell their property