Join our "Bogota Team" at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre! Job Title: Specialist- AFR Job Location: Bogota Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the "Top 20 most admired Shared Services Organizations in 2022" by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. Key Responsibilities :- Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations. Collaborate with counterparts to validate and finalize documents. Assign tasks to supporting functions and monitor performance. Meet and exceed customer expectations as well as internal Key Performance Indicators, As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes. Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer. Obtain and maintain all company systems and commodity related certifications. Ensure that correct costs and revenues are captured against customer’s profile - taking full ownership of financial performance, promptly resolving any related issues. simple and complex issues. Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales. Available to support on weekends to attend urgencies or critical situation that could affect movement of the shipments. Skills / Requirements: Strong understanding of Air Export regulations, documentation, and incoterms. Minimum of 1 years in Air Freight Forwarding experience. Enthusiasm for building deep and lasting connections with our customers. Proactive and solution-oriented mindset, always demonstrating a "can do" attitude. Ability to resolve issues related to product movement and proactively communicating with the customer. Strong attention to detail and excellent communication skills (oral and written) in English are essential. Prior customer service experience is preferred. Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel Experience using Cargo Wise Transportation Management System is preferred. #J-18808-Ljbffr