**About the Client**: Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Account Manager to join their team. **About the role**: **Professional fluency in English is essential.** **Experience in digital marketing agencies is required.** **What you’ll be doing**: - Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs. - Serve as the main point of contact for clients, addressing inquiries and concerns promptly. - Develop and implement account strategies to drive client satisfaction, retention, and growth. - Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations. - Work closely with cross-functional teams to ensure the successful execution of client projects. - Coordinate project timelines, deliverables, and communication to meet client expectations. - Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth. - Provide regular reports to clients on project progress and results. - Ensure a high level of client satisfaction by proactively managing expectations. **Who are we looking for?** - Minimum 4 years of experience as an Account Manager. - **Fluent in English oral and written.**: - Friendly, personable demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Proficiency in **CRM software, Microsoft Office suite**, and familiarity with tools like **GHL, ClickUp**, and **Slack**. - **Experience in digital marketing agencies is required.** **Position**: Account Manager **Remote Status**: Fully Remote **Preferred Location**: Global **Working Hours**: 9 am to 6 pm EST **Holidays**: US Local Holidays **Salary**: USD 2200 to USD 2800 per month **Internal Job ID**: 0357