Job Title: Collections Sr. Analyst Location: Bogotá, Colombia About Your Business Area/Department The Bogota Finance Service Center provides comprehensive financial support to all companies within the Americas region. Our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. Summary Of The Role In this role, you will Manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships. Responsibilities: - Carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - Respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., SAP). - Communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - Identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - Partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - Participate in discussions with account contacts and internal sales representatives to review outstanding balances and address issues impacting invoice settlement. - Provide support to team members when needed and contribute to overall collection efforts in alignment with defined KPIs and SLAs. - Analyze variances in KPIs on a monthly basis and propose continuous improvement opportunities to enhance the efficiency of Accounts Receivable processes. - Manage team reporting requirements, including aging analysis, KPI tracking, and performance reporting. About The Ideal Candidate - 3–5 years of experience in business-to-business (B2B) collections and/or customer service in a dynamic, high-volume environment. - Experience working in international business or shared service center environments. - Able to work independently and manage tasks with minimal supervision. - Strong analytical capabilities with attention to accuracy and detail. - Confident and clear communicator with experience in professional negotiations. - Organized, with demonstrated ability to identify and resolve issues effectively. - Degree in Accounting, Finance, or a related field (preferred), or equivalent combination of relevant education and experience. - Proficient in Microsoft Office tools, including Outlook, Excel, and Word. - Advanced skills in data analysis and reporting; experience with Macros, Power BI, and Celonis. - Experience using SAP or comparable enterprise resource planning (ERP) systems. - Fluent in English.