Hiring Department The University of Missouri School of Medicine Department of University Physicians. Job Description Provide high-quality customer service to patients, departments, insurance companies, and other entities requiring our services. Work involves managing IDX patient accounts for both UP & HPA via the ACD phone system or face-to-face in a Customer Service Office. Responsibilities include handling written patient correspondence, updating registration addresses, and managing mail returns in the account system. Represent MU Healthcare by delivering excellent customer service. Shift Type: Monday - Friday, 8:00 a.m. to 5:00 p.m. Office/Administrative Hours: Yes - Position will have Office/Admin Hours Minimum Qualifications High school diploma or equivalent. At least three years of customer service and/or clerical experience; education may substitute for experience. Proficiency in operating a personal computer. Typing skills may be necessary depending on the position. Preferred Qualifications Previous call center experience. Ability to receive and convey written and verbal information effectively. Ability to remain seated for most of the shift if required and work independently. Anticipated Hiring Range Range: $14.00 - $21.18 Grade: PAT-3A Title: Customer Service Representative Note: Internal applicants can determine their university title via the Talent Profile tile in myHR. Application Materials Complete the online application and submit a Resume and Cover Letter. Benefit Eligibility This position is eligible for university benefits, including medical, dental, vision, retirement, paid time off, disability, parental leave, caregiver leave, and educational discounts across all four UM System campuses. For more details, visit https://www.umsystem.edu/totalrewards/benefits . Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer . For ADA accommodations, contact the Director of Accessibility and ADA at 573-884-7278. #J-18808-Ljbffr