Credit and Collections Analyst Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. **What you will be doing** **Responsibilities** - Drives continuous process improvement of customer debt management - Manage high-profile accounts requiring root cause analysis for barriers to payment and improving efficiencies by streamlining processes - Oversee analysis of customer creditworthiness within established guidelines to make recommendations regarding extension of credit and credit amounts - Responsible for customers’ open balances collections, reconciliations, unapplied payments & unapplied credit memos reconciliation - Manage pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms - Monitors the accuracy of customer data in accounts receivable database to assist in collections activities - Improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunction with VP’s, Account Executives, CSM, Billing, and Legal - Participate in UATs, projects, and ad hoc assignments as needed - Provide operational support for accounts receivable balances outsourced for collections - Provide timely recommendations to management for customer accounts receivable balances in dispute - Oversee maintenance of customer credit and collections documentation to support audit and legal requirements - Complete reporting for Supervisor as required - Assist by providing analytical thoughts as guidance to peers on complex problems - Analyze collections processes to recommend improvements. **What you should have** - Bachelor’s or equivalent professional qualification - 5+ years’ experience preferred in a customer-facing environment - Able to operate in detail and contribute to process enhancements - Excellent collaboration skills with internal teams/external customers - Experience in identifying and delivering process efficiencies - Fully Bilingual in English and Spanish Knowledge, Skills, and Abilities - Collaborative personality and ability to build strong personal relationships - Requires a high level of analysis, judgment, negotiation, and problem-solving skills - Well organized, with attention to detail and a dedication to resolving issues - Calm and effective under pressure. Able to remain professional in high-stress situations - Able to plan, execute and manage high volumes of work - Embraces change and supports the team management through it - Able to interact with Management levels of internal and external clients - Experience with Oracle Financial R12, Collection Module and Salesforce - Strong background in Microsoft Office, specifically Outlook and Excel - Puts the customer at the center of everything - Role Model for Equinix Culture and Values “Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.”