(fluent English & Spanish, short-term) Customer Support Consultant (LATAM) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions? Join our team today as a Customer Support Consultant and thrive in a multicultural and multilingual environment while working remotely from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do: Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Stay updated with the latest technology Securely handle customers' sensitive information Collaborate with internal teams to resolve cases efficiently Apply best practices in customer happiness Maintain knowledge of our client's products and services What you need to succeed: Excellent English and Spanish skills (at least C1 level in both spoken and written) Previous customer support experience Analytical and research skills Positive, responsible attitude Personal laptop or computer (minimum 8GB RAM) and stable internet (at least 50 Mbps download and 40 Mbps upload) Nice to have: Experience with Freshdesk Benefits and Perks: Short-term contract (4-5 months) Fixed schedule: Mon-Fri, 3AM - 11AM UTC Fully remote work Inclusive international environment Compensation in USD Bonuses for referring friends Paid training and probation period Work-life balance Supportive management focused on your growth Opportunities for self-development About SupportYourApp: We are a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we have grown to 8 hubs globally, serving clients in over 30 countries and speaking over 60 languages. We value diversity and welcome applicants from all backgrounds. Please send your CV in English highlighting your skills. Visit our website: www.supportyourapp.com Disclaimer: We are an unbiased multinational company committed to equal opportunity. Candidates are evaluated solely on their skills and experience. #J-18808-Ljbffr