About Us Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. We strive for the perfect balance of simplicity and excellence in everything we do. Our team is made up of over 20 nationalities, creating a friendly, inclusive and multicultural environment. Your Role You will be responsible for designing and implementing operational processes tailored to the Data Centre environment, ensuring efficiency and continuous improvement. - Operational Process Design and Optimization: - Design and implement operational processes tailored to the Data Centre environment, ensuring efficiency and continuous improvement. - Identify inefficiencies and implement streamlined workflows to enhance Data Centre performance and reliability. - Certifications and Compliance: - Lead efforts to obtain and maintain relevant ISO certifications and EPI compliance for Data Centre Operations. - Ensure adherence to audit and regulatory requirements for Data Centre processes. - Maintain up-to-date documentation of all relevant standards and implement controls for ongoing compliance. - Audit Management: - Plan and execute internal and external audits related to Data Centre compliance. - Develop corrective action plans based on audit findings and monitor their implementation. - Quality Assurance and Continuous Improvement: - Establish a robust quality assurance program, setting guidelines, standards, and performance metrics specific to Data Centre operations. - Lead process improvement initiatives with measurable outcomes. - Performance Metrics and Data Analysis: - Define and implement Key Performance Indicators (KPIs) to evaluate operational efficiency and quality. - Develop tools and systems to analyze operational data, supporting informed decision-making and process improvements. - Cross-functional Collaboration: - Work closely with Data Centre teams to ensure alignment between operational processes and business needs. - Support administrative areas in optimizing workflows to ensure seamless coordination within the Data Centre environment. - Training and Culture Building: - Train employees on compliance, quality assurance, and certification standards. - Foster a culture of continuous improvement and regulatory compliance within the Data Centre. - Client Feedback and Satisfaction: - Collaborate with client relations teams to gather feedback, implement improvements, and ensure high client satisfaction regarding Data Centre operations. Our team benefits include private health insurance, gym reimbursement, learning pocket for personal development, family coverage plan, generous referral bonus programme, in-company English lessons, three paid volunteering days each year and possibility of enjoying your holiday period before completing the first year with us.