Job summary The CX Research & Behavioral Science, Sr. Associate is part of the CX Research and Behavioral Science (CXRBS) Team within the Customer Experience & Engagement (CX&E;) organization reporting to the Director of CX Research and Behavioral Science. This is a highly collaborative role, working across the CX&E; and Digital organizations. You will be contributing to the synthesis of research findings and the persuasive communication of research-driven recommendations to ignite action and represent the voice of the customer in internal discussions. Job responsibilities - Supports in the global qualitative and quantitative market research studies in which findings will be used as a central resource across Pfizer CX programs, and to support specific CX-led projects - Contributes to setting objectives for customer research and manage the work of multiple activities with moderate complexity - Supports the development of screeners, discussion guides, surveys and analysis plans. - Participates in discussion to translate business needs into research questions. - Helps in writing and delivering reports with actionable insights leveraging various sources to inform personas, journey, need states, innovation concepts - Contributes to the development and tracking of KPIs/CPIs for key CX initiatives in collaboration with CX PODS and leads the development/management of XM questions based on those CPIs. - Stays up to date on emerging research methods and providers which to drive improvements in the insight generation process - Leverages behavioral science to help reduce friction and improve customer experience - Manages vendor relationships for research & insights projects - Supports the team Drive full customer engagement program compliance, regulatory approval process and onboard new vendors to Pfizer policies and procedures Qualifications - Bachelor's degree preferred in business administration, marketing, business analytics, marketing analytics or psychology with at least 2+ years of relevant experience in healthcare, consumer goods, retail and/or pharmaceutical industry; OR Master's degree with 0+ year of relevant experience; OR Associate degree with 6+ years of relevant experience; OR Ph.D. with 0+ years of experience; OR 8+ years of relevant experience with a high school diploma or equivalent - (1+ years) Experience in the field of customer research and insights, personas, customer journey maps, and measurement - knowledge of customer or market research methods, CX research preferred - Basic experience with storytelling, data visualization and knowledge of research statistical testing - Basic experience programming in Qualtrics, Usertesting, knowledge of Medallia, and analysis in DisplayR preferred. - Commitment to excellence - both in the results achieved and in how they are achieved - and possess a strong passion for customer experience research and its sustained evolution - Must be able to communicate effectively with internal business and digital/technical teams, vendors, and team leaders. Comfortable with ambiguity Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora