Transformation Manager Reference: JAN20254660 Expiry date: 17:30, Thu, 13th Feb 2025 Location: Bogotá Salary: Competitive Benefits: Competitive Role Overview: To oversee new implementation projects, wherever located within the LINK global business, through their life cycle providing governance, resource and expertise with thorough planning and execution whilst managing both operational and commercial risk. Delivery of operational implementations with both new and existing clients. To support regional/local LINK sales and client services teams to enable operational excellence, process governance with ownership/accountability to deliver high quality services to our clients. Responsibilities: 1. When required to travel to/from LINK/Client destinations – approx. 20% of time 2. Identify project costs and ensure projects are completed within budget 3. Identify opportunities for profit enhancement through process and operational efficiency 4. Keep soft costs (expenses) to a minimum and within budget 5. Develop and maintain relationships with internal and external stakeholders involved in key projects 6. Delivery of new contract wins in conjunction with the LINK sales/client services teams to green SLA level 7. Identify, lead and motivate a virtual team to support the successful delivery of all projects 8. Encourage innovation, ideas and input regarding service improvements and to deliver operational excellence with sales/client services teams 9. Ensure communication is effective and the sharing of knowledge is routine 10. Ensure company values are maintained at all times 11. Lead and participate in business projects and initiatives 12. Own the successful implementation of new and existing business opportunities 13. Challenge the status quo where appropriate and seek innovative service solutions 14. Ensure the successful delivery of robust operational processes to deliver best practice 15. Regularly report on achievements and issues, escalating issues where required 16. Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment 17. Ensure a smooth transition from implementation into business as usual (BAU) and provide strategic support to the account team, for new business implementations 18. Be financially and commercially astute 19. Be creative and aware of all financial sensitivities 20. Make a positive first and subsequent impression 21. Build effective relationships 22. Articulate 23. Confident in delivering solutions and taking ownership 24. Good relationship manager 25. Not easily deterred 26. Relaxed and approachable style 27. Viewed as dynamic and focused on the business needs 28. Express ideas and expectations clearly 29. Ability to influence/steer at all levels both within and outside of the business 30. Ability to translate business concepts and applications design into practical propositions 31. Plan and organise effectively 32. Flexible in approach, adapt solutions to fit LINK needs 33. Strong at problem solving 34. Appropriate level of technical skill to contribute to solution, design and delivery requirements 35. Ability to effectively deliver change management 36. Strong project manager (desired but not essential) Personal attributes: 1. Measured judgement 2. Self-motivated with high energy work rate 3. Organised, effective under pressure and able to consistently deliver 4. Determined, adaptable and self sufficient 5. Team player 6. Good sense of humour 7. Confident but self-aware 8. Quick learner 9. Natural leader 10. Politically astute with strong influencing and negotiating skills (desired but not essential) Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive. Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at Link, please contact us at . #J-18808-Ljbffr