**RECRUITMENT AND ONBOARDING JR ANALST** - At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. _ - When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough _ Johnson & Johnson is the largest and most broadly-based healthcare company in the world. We’re producing life-changing breakthroughs every day and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Our vision is to be the best in class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer and J&J.; And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby and essential health solutions. We are hiring the best talent for a **RECRUITMENT AND ONBOARDING JR ANALST LATAM **to be located Bogotá, Colombia. **Purpose** Recruitment and Onboarding Jr. Analyst LATAM is responsible for execution of various tasks in HR area, Due diligence, Offer regeneration, onboarding and job changes in Workday and other HR systems connected to employee life cycle management. Recruitment and Onboarding Jr. Analyst LATAM is responsible for supporting continuous improvement projects, HR data analyzes and extensive focus on customer satisfaction. Recruitment and Onboarding Jr. Analyst LATAM is responsible for following HR processes, policies, and legislation. **Key Responsibilities**: **Case Management and daily operations** - Identify case challenges and opportunities, and escalate to the supervisor/manager if needed - Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation - Update the knowledge management system with new available documents or guidelines - Proactively monitor the cases to be able to determine if any action is needed (time; quality) - Responsibility for delivering upon agreed SLAs - Ensuring policy and legal compliance - Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them. - Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments **Continuous improvement** - Identify areas for improvement on daily operational processes - Provide support to implement improvement initiatives - Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference - Focus on increasing satisfaction surveys results - employees and customer - Participate on training in order to improve performance, process acumen and gain additional knowledge required - Perform special projects and related duties as assigned **Qualifications**: **Qualifications and Requirements** - **EDUCATION**: Associate’s/Bachelor’s Degree **Experience**: 2 - 4 years of related experience **Required Qualifications** - Ability to perform administrative activities. - Customer orientation and customer service skills - Ability to accurately collect information in order to understand and assess the clients’ needs and situation - Strong organization skills, attention to detail and follow through to resolve any outstanding issues - Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution. - Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner - Discretion, professionalism, confidentiality and judgment - Technology Savvy - Enthusiastic team player with a strong drive to create a positive work environment **Preferred Knowledge, Skills and Abilities**: - Service Center experience, HR and/or Payroll Service Center preferred - Basic understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll - Experience using Case Management tools (ideally SFDC) - Communication skills - Experience using Workday - Languages skills: English (oral and written) + Portuguese (preferre