**RESPONSIBILITIES**: The responsibilities of the position include, but are not limited to, the following: - Assist walk-in customers. - Answer phone calls. - Provide tier I help desk functions to better assist customers. - Utilize multiple computer systems and databases to verify badge status and government clearances of staff employees, staff-like employees, contractors, visitors, and liaison personnel, including persons from other agencies within the Intelligence Community. - Create, manage, and print badges for staff employees, contractors, liaisons, permanent visitors, and others as directed. - Processes all badge request and renewal forms, checking for proper authorization, vendor codes, clearance actions, etc. - Works closely with multiple Security offices to process work. - Answer questions from multiple sources to include customers, other security officers, company security officers, etc. - Assist with reporting requirements as requested. - Process multiple types of credential requests as directed. - Process and scan completed paperwork to appropriate offices. - Process all incoming material (badges, credentials, etc.) and update appropriate databases with current information. - Other duties as assigned. **QUALIFICATIONS**: - 3 years related experience - Excellent computer skills including MS office programs - HR Background preferred - Possess good writing skills and ability to make decisions quickly and accurately - Ability to create and edit material in multiple databases - Ability to quickly analyze information to reach the appropriate response - Ability to assist customers on a wide range of topics to include interoperability, reciprocity, office policies, office procedures, clearance issues, and other items as required - English professional fluency, preferred. Ability to speak, read and write to appropriate and consistently communicate in English, preferred. - Ability to obtain and maintain RSO Vetting Security Clearance - Ability to successfully pass any employment related drug screening and background security check - Valid driver's license **WORKING CONDITIONS**: