**About Us**: Renjoy is a quickly growing company with the goal of using the power of real estate and Airbnb to help people achieve financial freedom. We provide a flexible work environment, with an emphasis on growth, self-motivation, and integrity. **Overview**: **Key Responsibilities**: **Owner Support**: - Monitor all incoming owner requests, needs, and questions. - Retrieve and manage necessary documentation. - Search out answers and reach out to appropriate departments for solutions. - Assist in delegating tasks and owner requests to the relevant teams. - Follow up to ensure timely and satisfactory completion of tasks. - Escalate issues to the Owner Relations Director as necessary. - Advocate for owners, ensuring their interests are considered in all interactions and solutions. **Communication**: - Maintain proactive communication with owners. - Keep owners informed about company updates and market changes. - Review and send out the owner financial statements. - Track and update owner satisfaction metrics. - Keep tracking files updated with owner information and interactions. **Performance and Auditing**: - Audit listing performance to ensure property needs are met. - Identify and resolve issues related to listing data. - Assist in the permitting process for owners' houses. **Skills and Qualifications**: - Strong administrative skills. - Proficiency in Excel and other office software. - Excellent problem-solving abilities. - Strong communication skills, both written and verbal. - Industry experience preferred. - Ability to identify and resolve issues proactively. - Experience in tracking and updating data accurately. - Fluent in English. **Requirements**: - Must have your own equipment. - Reliable internet connection with sufficient speed. - Designated work-from-home space. - Open availability **Benefits**: - Competitive salary - Discounted stays at managed Airbnb’s - Discounted management of investment properties - Discounted brokerage services for buying/selling real estate - Flexible work environment - PTO policy to support your work-life balance and ensure you have time to recharge and pursue personal interests. - Opportunity for growth and advancement **Why Join Us**: Becoming an Owner Success Advocate with our team means you will play a pivotal role in ensuring our property owners are satisfied and their needs are met. You will be part of a dynamic team that values proactive problem-solving, clear communication, and a strong focus on customer advocacy. If you are passionate about delivering exceptional service and have the skills and experience we're looking for, we'd love to hear from you! Please submit your resume detailing your relevant experience and qualifications. **Experience**: - Owner Success Advocate: 1 year (required)