Build and promote great relationships with colleagues, and design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: The role involves leading a team to oversee the performance of Integrated Logistics Control Towers and LSPs, handling business analytics, troubleshooting escalations, updating SOPs, monitoring performance trends, and managing business reviews, CAPA, and BCP. ** Your Responsibilities**: - Delivery of operational services by coordinating related activities across all Control Towers against SLA - Development of a strong working relationship between business management and operations aiming for one common target - creating a cohesive team delivering operational excellence - Point of contact/escalation for customer concerns at the appropriate counterpart level - Active monitoring of the LSP performance and integration of the existing relationships with the relevant LSPs in scope - Lead regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions. - Identify areas of improvement, track root causes and define actions for prevention in the future - Maintain and update customer SOP in close collaboration with Business Manager **Your Skills and Experiences**: - Bachelors University degree in International Business or related careers - Experience in Freight Forwarding (Air, Sea, Road) - Experience in Supply Chain optimization and operational performance improvement - Experience with cross regional or global collaboration in multinational environment - Fluent English **Good Reasons to Join**: We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. **About Kuehne+Nagel** With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. CONTACT Talent Sourcing Center