**About Us**: Custom Pro is a leading Solar & Roofing company dedicated to providing exceptional solar and roofing solutions to residents of Texas and Oklahoma. We are currently expanding our team and looking for a skilled Virtual Customer Service Representative to join us. **Responsibilities**: - Proactively reach out to customers via phone calls to address inquiries and provide support. - Assist customers with product information, troubleshooting, and guidance. - Collaborate with the sales team to understand customer needs and ensure a smooth customer journey. - Conduct follow-up calls to gather feedback and ensure customer satisfaction. - Handle backend processes related to solar and roofing projects, including order processing and documentation. - Maintain accurate and detailed customer records. - Work closely with other team members to ensure a seamless customer experience. **Requirements**: - Fluent in English (written and spoken). - Previous experience in customer service. - Strong communication and interpersonal skills. - Ability to make outbound calls confidently. - Experience with backend processes for solar and roofing projects is a plus. - Ability to work independently in a remote environment. - Excellent problem-solving skills. **Benefits**: - Competitive salary based on experience. - Remote work opportunity. If you are passionate about delivering top-notch customer service and are ready to contribute to a dynamic team, we want to hear from you! Join Custom Pro and be a key player in providing exceptional service to our customers. Pay: $2,000,000 - $6,000,000 per month **Experience**: - Virtual Customer Service: 1 year (required)