Customer Success Manager (Performance Marketing) Customer Success Manager (Performance Marketing) Direct message the job poster from Buzzly AI Buzzly AI is an AI-powered ad automation platform helping marketing agencies and brands launch, manage, and optimize digital ad campaigns across Meta, Google, and TikTok—all from a single prompt. We’re on a mission to make media buying radically more efficient and accessible. Backed by top accelerators and used by agencies across LATAM, the U.S., and Europe, we’re scaling fast and looking for ambitious people to join our team. About Buzzly AI Buzzly AI is an AI-powered ad automation platform helping marketing agencies and brands launch, manage, and optimize digital ad campaigns across Meta, Google, and TikTok—all from a single prompt. We’re on a mission to make media buying radically more efficient and accessible. Backed by top accelerators and used by agencies across LATAM, the U.S., and Europe, we’re scaling fast and looking for ambitious people to join our team. Role Overview We’re seeking a Customer Success Manager with hands-on experience in performance marketing, especially across Meta and Google Ads. Your mission is to ensure every customer gets maximum value from Buzzly AI—from onboarding to campaign optimization—and to champion their success internally. You’ll play a vital role in reducing churn, increasing adoption, and building long-term customer loyalty. Key Responsibilities - Own the onboarding process for new customers—setting them up for success from day one. - Provide hands-on support and strategic guidance to agencies and brands running paid campaigns on Meta and Google via Buzzly AI. - Conduct regular check-ins, track performance, and proactively address issues to improve customer satisfaction and retention. - Gather product feedback and work closely with product/tech teams to inform roadmap and resolve blockers. - Build and maintain internal documentation and support materials to help customers self-serve. - Track key success metrics: activation rate, product adoption, CSAT, and churn rate. What We’re Looking For - 2–4 years experience in customer success, performance marketing, or a similar client-facing role. - Deep understanding of Meta and Google Ads campaign structure, optimization, and analytics. - Strong communication and problem-solving skills—you can explain complex concepts clearly and turn feedback into action. - Organized, proactive, and highly accountable—you take ownership and drive outcomes. - Familiarity with SaaS tools like Intercom, Notion, HubSpot, or similar. Bonus Points - Experience working at an early-stage startup or in a fast-paced tech environment. - Past experience working with marketing agencies. Why Join Us - Join a fast-growing startup reshaping the future of ad automation. - Collaborate with a high-energy, mission-driven team. - Make a real impact on customer growth and product direction. - Competitive compensation, equity options, and flexible work hours. Seniority level - Seniority level Entry level Employment type - Employment type Full-time - Industries Marketing Services Referrals increase your chances of interviewing at Buzzly AI by 2x Get notified about new Customer Success Manager jobs in Colombia. Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 day ago Customer Success Manager - LATAM (remote) Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 1 month ago Customer Success Manager (Podcast Company) Senior Customer Success Manager (Podcasts) Customer Success Manager – LATAM (Remote) Bogota, D.C., Capital District, Colombia 2 days ago Medellin, Antioquia, Colombia 3 months ago Customer Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Senior Customer Success Manager (Podcasts) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Client Success Manager - 0562 - Colombia Client Success Manager - 0541 - Colombia Senior Customer Success Manager, Deel IT Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Customer Success & Onboarding Project Manager Medellin, Antioquia, Colombia 3 weeks ago Principal Customer Success Manager, Strategic Accounts (Trilingual: English, Spanish & Portuguese Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Senior Customer Success Manager, Trilogy (Remote) - $200,000/year USD Account Management & Customer Success with MSP Experience Colombia $18,000.00-$30,000.00 1 month ago Customer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding) Bogota, D.C., Capital District, Colombia 5 days ago Customer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr