A Key Role in Shaping User Experiences We are seeking a UX Researcher/Product Designer to help us build user-centered solutions across multiple products. This role is ideal for someone who loves understanding users, solving complex problems, and designing intuitive interfaces. Key Responsibilities - Conduct user research (interviews, surveys, usability tests) to uncover insights across various product lines - Translate research findings into journey maps, wireframes, and high-fidelity prototypes - Collaborate closely with engineers and product managers to iterate quickly and validate ideas early - Lead UX discovery efforts for new features in areas like field operations, remote operations, media platforms, and the drivers mobile app - Contribute to and evolve our design system to maintain consistency across products - Define and track usability KPIs to support continuous product improvement Requirements - Have 3+ years of experience in UX design and/or UX research, with a strong portfolio of designs with context behind decisions - Be proficient in tools like Figma, Miro, Maze, or similar - Be a strong communicator who can frame problems and explain your design thinking clearly - Hold a valid US visa Preferred Qualifications - Experience working with agile teams and in startup environments - Familiarity with analytics tools - Bilingual in Spanish and English