Job summary CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry's first SaaS offering, CINC Systems now employs more than 250 people and provides software and applications to more than 37,000 associations across the U.S, servicing over 4 million homeowners. Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? Responsibilities - Reproducing the customer issue to determine root cause and appropriate corrective action - Resolving customer issues that do not require development team intervention - Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests - Providing thorough, accurate, and professional responses to customers, including step by step instructions for using any component of the system, via email or phone - Building rapport with customers so that CINC is known for providing outstanding service and support - Creating user documentation to handle frequently asked questions - Training customers or other staff to increase the skills of the end users to reduce repeat cases - Assisting the training and implementation teams, as needed Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora