AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) WHAT YOU WILL DO - Operate and support cloud infrastructure hosted on AWS (EC2, S3, networking, security); - Support deployments across staging and production environments; - Maintain and improve CI/CD pipelines using GitLab ; - Manage infrastructure as code using Terraform ; - Configure and manage containerized workloads with Docker and Kubernetes ; - Support customer-facing EHR integrations , including: VPN tunnel setup and troubleshooting, SFTP configuration (AWS Transfer Family), assistance in Mirth-to-IRIS migrations (training will be provided); - Participate in incident detection, diagnosis, resolution, and post-mortem processes; - Monitor systems and respond to alerts using observability tools (e.g., New Relic, Wavefront); - Collaborate closely with software engineering, QA, and DevOps teams; - Participate in on-call rotation with a global team; - Ensure all infrastructure activities comply with HIPAA and GDPR regulations . MUST HAVES - 5+ years of experience in SRE, DevOps, or infrastructure roles; - Experience working with AWS-based infrastructure and related services; - Strong understanding of VPN tunneling, SFTP configuration, and basic networking; - Hands-on experience with Terraform, GitLab pipelines, Docker, and Kubernetes; - Familiarity with scripting languages (e.g., Bash, Python); - Excellent communication and collaboration skills within distributed teams; - Proactive mindset with a sense of ownership and accountability; - Comfortable participating in incident response and alerting systems; - Willingness to collaborate with customer IT contacts for EHR integration tasks; - Proven ability to operate autonomously and mentor others; - Work a Panama schedule with 8-hour daily shifts and participate in on-call duties 2–3 days per week, including every other weekend; - Upper-Intermediate English level. NICE TO HAVES - Familiarity with Mirth and IRIS (standard EHR platforms); - Experience with tools like Bitbucket, Codefresh, or Ansible; - Background in healthcare, life sciences, or other regulated industries; - Exposure to infrastructure security best practices. THE BENEFITS OF JOINING US - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process.