Join to apply for the Sr Software Engineer in Support I (Sr. Tier-3 Engineer) role at Anthology Inc . 1 week ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Description Senior Tier 3 Support Engineer Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Providing multi-level database troubleshooting and technical support to Tier 2 Client Support staff. Working closely with Tier 2 Client Support staff as well as acting as interface between Tier 2 and product development/engineering/third-party vendors. Collaborating with Product Development and implementation teams to resolve client issues. Performing fault reproduction, troubleshooting, system characterization and analysis, root cause analysis of product issues, along with bug tracking and resolution. Addressing software defects and advanced customer issues with timely resolutions. Working with QA, Development, and Operations teams to understand issues and steps needed to resolve them. Suggesting enhancements to existing algorithms and services. Communicating effectively and collaborating with team members to inform feature development without jeopardizing other application areas. The Candidate: Required skills/qualifications: Bachelor’s or Master’s degree in Computer Science or Software Engineering preferred. 4-7 years of experience in software development. Excellent analytical and problem-solving skills. Excellent interpersonal skills and ability to work in teams. Exceptional listening, written, and verbal skills. Experience writing stored procedures, functions, triggers, and troubleshooting issues in SQL database. Software engineering experience with JavaScript, TypeScript, and frameworks like React, Angular, or Vue.js. Solid understanding of all phases of SDLC. Good understanding of CI/CD using cloud platforms such as Azure DevOps or similar. Proficient in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP). Understanding of Database structures and database administration principles. Ability to work with both technical and non-technical individuals, gathering information and communicating effectively. Fluency in written and spoken English at CEF B2 level or above. Preferred skills/qualifications: Good understanding of NLog, Application Insights, Hangfire, Azure File Storage, Web Services via WCF, OData protocol. Experience or familiarity with security testing web applications. Experience with Agile and SCRUM methodologies. Experience troubleshooting and performance tuning SQL. This job description is not exhaustive and management reserves the right to assign or reassign duties as needed. Anthology is an equal opportunity employer and considers all qualified applicants without regard to race, gender, age, or other protected characteristics. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Higher Education, Software Development, IT Services and Consulting Referrals can double your chances of interview success. Sign in to set job alerts for “Senior Software Support Engineer” roles. #J-18808-Ljbffr