Description TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics. We are seeking a proactive and organized Technical Support Specialist to join our internal IT support team. This role is critical in ensuring smooth access to essential services for employees and providing first-line technical support. You will be responsible for managing service access, addressing technical issues, and collaborating with service providers to resolve more complex problems. What you will do Access Management: - Grant access to internal services such as HubSpot, VoIP systems, and Hilos for new employees. - Revoke service access for departing employees in a timely and secure manner. First-Line Support: - Act as the first point of contact for internal employees experiencing issues with HubSpot, VoIP, Hilos, and other tools. - Troubleshoot and resolve standard technical issues. - Escalate complex or out-of-standard problems to appropriate service stakeholders or services' support teams. - Monitor and manage support requests through task trackers, ensuring timely follow-up and resolution. Collaboration & Reporting: - Maintain clear communication with service providers and stakeholders. - Document recurring issues and compile reports to help improve service efficiency and reliability. Requirements - Fluency in English and Spanish. - Strong communication and problem-solving skills. - Basic understanding of task and issue tracking systems (e.g., Jira, Trello, or similar). - Strong sense of responsibility and ability to prioritize tasks. - Reliable availability during 9:00 – 18:00 CDMX work hours. What we can offer you Schedule 5/2 (Days off - Friday and Saturday). Payment of 500-800 USD gross. 100% remote collaboration. Flexible schedule around 9 AM - 6 PM Mexico time zone; Professional development in the international team; A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless; Diverse and tight-knit team spread out across the US, Europe, LatAm, and more! #J-18808-Ljbffr