Job Overview We are seeking a highly motivated individual to join our team as a Customer Service Manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. This position offers the opportunity to make a significant impact on customer satisfaction and operational efficiency within our support organization. At Tek-Experts, we help businesses and technology providers navigate and thrive in today's complex technology landscape. Key Responsibilities - Act as a primary contact for moderate to highly complex issues for customers. - Communicate with customers to understand their issues and improve their experience. - Drive high-risk issues to resolution by establishing clear communication channels and maintaining an orchestration role across multiple stakeholders. Requirements - 2+ years of customer service, technology industry, or related experience. - Bachelor's degree in technology, business, or equivalent field. - Excellent relationship management, customer service, and communication skills.