Job Description - Customer Success Manager (2500003M)Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers, and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager.The Customer Success Manager will manage all aspects of the post-sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers will include scheduled service reviews. As a CSM, you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement.Engagement framework:Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan.Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.Reviews with scorecards linked to the customer's business objectives.Coordinate internal resources to ensure customers’ business needs are met.Support local teams’ sessions with the customer during incidents.Follow up and log interactions with your customers.Plan and execute upsell and cross-sell activities.Requirements:Fluent written and verbal communication in EnglishExperience as a CSM or a project managerNetworking and security background - a plusExperience in upsell/cross-sell activitiesExperience working with customers directlyExcellent presentation & communication skillsAble to build relationships and trust quicklyAble to understand technologyStrong communication written and verbal skillsAbility to work under high pressure according to processes and proceduresManaged resources in a matrix organization in remote locationsPreparedness – able to ensure that all areas are considered before engaging with customersDemonstrate empathy – look through the eyes of othersSelf-aware, quick learner, detail-orientedFlexible schedulePrimary LocationCO-CO-BogotaWork LocationsRadware Colombia, Bogota Ak. 9 #115-06 Oficina 605 - Edificio TierraFirme Bogota 110221JobCustomer Support #J-18808-Ljbffr