Sutherland Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Trainer role at Sutherland Sutherland Bogota, D.C., Capital District, Colombia 1 day ago Be among the first 25 applicants Join to apply for the Trainer role at Sutherland Get AI-powered advice on this job and more exclusive features. Company Description Sutherland is seeking an attentive and goal-oriented person to join us as Trainer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, ¡we want to work with you! Company Description Sutherland is seeking an attentive and goal-oriented person to join us as Trainer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, ¡we want to work with you! Job Description Your main tasks: Trainer Preparations Behavioral focuses RCA and development soft skills for new hires according to our business needs Check classroom materials, tools, equipment and supplies Review content for updates and which continuing education courses (CEs) to include Mentor Support Weekly touch base with leadership Attrition risks Feedback for Recruiting Class opportunities and roadblocks Curriculum schedule and time management Career development progress Training Manager 1:1 Prepare for activities (Engagement activities, Experiential Learning Cycles, Role-plays, etc) Review Learning Styles for improvement learning experience Confirm Mentor permissions to systems as needed (example: Credentials and system access) Confirm logins received Scheduling time with Production Schedule production leadership and support classroom visits Schedule huddle time with Mentors assigned to class to discuss class focus, areas of opportunity and support expectations Coordinate time for Mentors meet & greet with NH class week 1 Partner with WFM and production coach to schedule offline time for Mentor support starting with classroom call taking Email WFM & Production Coach to confirm Mentor schedule details Weekly updates to AC/ Coach/TM group Update attendance, behavioral plans and coaching documentation within iCube. AC/Coach/TM group will review and provide any feedback / concerns to Trainer and Training Manager. Classroom attendance Connect with support and production managers to understand site call drivers and areas of focus in daily needs Review/schedule make up time for absences Partner with AC/Coach/TM performance update Work with Training Schedule invite for weekly performance review, including production leadership/support Gather any insights shared from AC/Coach/TM behavioral opportunities observed during remote listening Gather call listening insights from production leadership to align new hire behavioral focus Facilitate Transition to Production by scheduling Production team huddles/team meetings 1:1 time with assigned AC/Coach for meet and greet and feedback NH taking TCC calls with their team if allotted Invite to graduation Documented handoff with production Meet 1:1 with production leaders to share handoff including: Weekly performance trends Attendance Qualifications 6-month tenure in current role with no disciplinary actions and great performance Experience as: Representative (12 months), Associate Coach (6 months), Assistant Trainer (6 months) and Coach (6 months) Product knowledge in T-Mobile product is a must Site and full time Availability Analytical Thinking Facilitation Skills Trustworthiness Excellent communication and time management skills Adult Learning Principles MS Office Knowledge English B1 or above (Plus) Additional Information All your information will be kept confidential according to EEO guidelines. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Telecommunications Referrals increase your chances of interviewing at Sutherland by 2x Get notified about new Instructor jobs in Bogota, D.C., Capital District, Colombia . Bilingual Trainer!! One year experience! 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