At Virtual Emily we are committed to driving excellence, efficiency, and growth across all levels of our organization. We are seeking a highly motivated and experienced Customer Success Manager to lead our day-to-day business operations, streamline processes, and ensure the highest level of performance across teams. Key Responsibilities Oversee daily business operations to ensure efficiency and effectiveness Develop and implement operational systems, processes, and best practices Collaborate with cross-functional teams (HR, Finance, Customer Service, Sales, etc.) to align strategies and goals Identify opportunities for continuous improvement and cost optimization Lead, coach, and support operational staff to achieve team performance goals Analyze data and metrics to evaluate business performance and provide insights to leadership Ensure compliance with internal policies and external regulations Manage budgets, forecasts, and operational plans in line with business objectives Qualifications Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred) 3+ years of proven experience in operations or business management roles Strong leadership, organizational, and problem-solving skills Excellent verbal and written communication abilities Proficiency with project management tools and operational software (e.g., Asana, Monday.com, ERP/CRM systems) Data-driven mindset with the ability to generate and act on performance insights Preferred Qualifications Experience in remote or distributed teams Experience in ISO 9000 Familiarity with Lean, Six Sigma, or other process improvement methodologies English C1 Why Work with us: A dynamic and supportive work environment Hybrid Model and work-life balance Competitive salary and performance-based incentives in USD #J-18808-Ljbffr