**Responsibilities**: Overview: BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of. Joining the Social Purpose & Player Experience division at BCLC means you’ll be working with a dedicated group of talented professionals in Communications, Community & Stakeholder Engagement, Public Affairs, Player Health, Customer Support Operations, Business Intelligence, Marketing, CRM and Loyalty and Player Experience. As a Crown Corporation that earns more than a billion dollars in annual profit, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of a bigger picture. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated. At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours, transactions and relationships - in the most important sense of life, livelihood, meaning, and well-being - nobody loses, and every person we touch comes out ahead. Social Purpose is the driving force of our business, our opportunity to create a better world through innovation, engagement, and connection. BCLC aims to provide something unique that not only fills a need, but provides value to the province. Join the team responsible for telling our story, building stakeholder relationships, connecting with communities, and achieving our strategic vision for player-centred sustainable growth. Job Summary: The Coordinator, Loyalty Experience supports the Loyalty Experience team by coordinating responses and resolutions to Player Loyalty inbox enquires. This role also is responsible for supporting the administration and coordination of Loyalty meetings, projects, strategies and programs. This role will proactively build, develop and manage strong working relationships with both internal and external stakeholders, including vendors, service providers and agencies. Key Accountabilities: - Manages the Player Loyalty services inbox including triaging and responding to inquiries identifying trends/key issues and assisting BCLC site staff and Service Provider staff on program issue resolutions. - Supports the administration and coordination of loyalty meetings, projects, strategies and programs by running reports, facilitating communications, managing processes and process maps, and by reviewing policies and procedures. - Coordinates with Customer Support Centre (CSC) by responding to questions and issues related to the loyalty program. Communicates key loyalty program updates and enhancements to loyalty programs. - Develops expertise within the Bally Gaming Management System (GMS) in order to support internal and external stakeholders with technical questions involving loyalty. Supports the training team to develop educational programs. - Generates monthly ‘business health’ reports on all ongoing initiatives, including pulling data, synthesizing the data and working with the Enterprise Business Intelligence teams to analyze and create recommendations for program enhancements. - As a team member for the GMS defect resolution queue (an enterprise cross-functional team which focuses on identifying, prioritizing and solving technical problems,) provides the loyalty perspective on problem resolution. - Fosters and facilitates working relationships with both internal and external stakeholders, including vendors, service providers and agencies. Minimum Required Qualifications: Education and Experience - University degree or college diploma in a business discipline such as business or marketing; - 2 to 4 years recent related experience; - An equivalent combination of education and/or experience may be considered. Technical Requirements - Excellent analytical ability, a strong understanding of analytical concepts and well developed creative problem solving skills; - Knowledge of quantitative and qualitative analytical concepts; - Knowledge of reports and dashboards (reporting tools) that highlight trends and provide visualizations; - Demonstrated ability to present moderately complex information orally and written in an easily understood manner; - Ability to act on own initiative, to exercise sound judgment and to prioritize tasks; - Ability to work with a high degree of accuracy and attention to detail; - Proven leadership skills with the ability to be self-motivated, work independently, as