Concentrix Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Sales Trainer role at Concentrix Concentrix Bogota, D.C., Capital District, Colombia 3 days ago Be among the first 25 applicants Join to apply for the Sales Trainer role at Concentrix Get AI-powered advice on this job and more exclusive features. Job Description The Readiness Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Develop Readiness Plans: Design comprehensive readiness plans that align with business goals and client expectations. Cross-functional Collaboration: Work with various departments such as sales, marketing, IT, and customer support to ensure all teams are aligned and prepared to deliver services. Training Programs: Develop and oversee training programs to equip teams with the necessary skills and knowledge to meet client requirements. Process Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency. Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess readiness levels and identify areas for improvement. Client Engagement: Work closely with B2B clients to understand their needs and ensure the organization is poised to meet those requirements. Risk Management: Identify potential risks in service delivery and develop mitigation strategies. Job Title: Sales Trainer Job Description The Readiness Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Develop Readiness Plans: Design comprehensive readiness plans that align with business goals and client expectations. Cross-functional Collaboration: Work with various departments such as sales, marketing, IT, and customer support to ensure all teams are aligned and prepared to deliver services. Training Programs: Develop and oversee training programs to equip teams with the necessary skills and knowledge to meet client requirements. Process Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency. Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess readiness levels and identify areas for improvement. Client Engagement: Work closely with B2B clients to understand their needs and ensure the organization is poised to meet those requirements. Risk Management: Identify potential risks in service delivery and develop mitigation strategies. Also: Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager Location: COL Bogota - Cra. 15 #77-50 Language Requirements: English, Spanish Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1625021 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2x Get notified about new Sales Trainer jobs in Bogota, D.C., Capital District, Colombia . 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