1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We're looking for a part-time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered. Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation, and concerned friends or family members. Providing a range of evidenced-based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques. Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned. Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR). Supporting in the development of appropriate crisis management plans to support callers in crisis. Making quick in-the-moment decisions on how to proceed if unsure. Ensuring smooth and diligent handover process to next shift personnel. Dedicating entire shift to Intellect tasks and responsibilities only. Conducting risk assessments, including lethality assessment for suicide cases. Requirements 1 - 3 years of experience in helplines, either in paid or voluntary capacity. Effective communication skills in native language. Experience working with high-risk clinical situations related to suicide or crisis cases. Ability to maintain emotional composure in high-stress situations and recover from stressful interactions. English Proficiency B2. Plus Points if you: Have a background in mental health or emergency services. Completed training in Crisis Intervention or Suicide Prevention. Can effectively communicate in more than 1 language. Maintain professional indemnity insurance. Seniority level Entry level Employment type Part-time Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting #J-18808-Ljbffr