**Reference**: JBRQ0001348 **Description**: *** **Applicant/Staff Privacy Policy**: **Qualifications**: EXPERIENCE: - Minimum of 2+ years of experience in the telecom industry with an understanding of Order Management, designing OMT product models, TM Forum API's, REST API's, and ITSM - Minimum of 1+ years of experience working with ServiceNow Telcom products (TSM, OMT, TSOM, TNI) - 3-6 years delivering technical solutions on the ServiceNow platform - 1-3 years in a consulting role, delivering software implementations preferable - Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: - ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.) - Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) - ServiceNow Application Development (Scoped Applications) - 3rd Party Integrations Development (REST, SOAP, MID Servers, etc.) - ServiceNow development experience with CSM or HRSD modules preferred - Expertise with JavaScript and ServiceNow JavaScript API's - Working proficiency in the following skills are encouraged: - Web service proficiency (REST, SOAP) as well as XML and JSON knowledge - Practical knowledge or experience with Operating Systems (Linux, Windows) - Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports - Knowledge of relational databases (MySQL, MSSQL, Oracle) - Experience with scripting languages such as PERL, JavaScript, Python, and Shell l - Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models - Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required - Thorough working knowledge in IT Operations Management or IT Service Management is critical REQUIRED SOFT SKILLS: - Work independently with customers on implementations and remote services - Be a great leader and team player with a record of accomplishment in managing multiple complex tasks - Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. - Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter - Proven troubleshooting skills - Remain innovative, creative, and self-directed - Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports EDUCATION: - BA/BS Degree education preferred - ServiceNow Certified System Administrator - ServiceNow Certified Application Developer - (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required - ITIL v3 or v4 Certification preferred The starting pay range for this role is 125-150k. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.