**Customer Success Specialist**: **Full-Time - Remote (U.S. Eastern Time Hours)** **Join a creative, fast-growing podcast studio—and help top brands bring their stories to life.** We’re a dynamic B2B podcast production studio creating high-quality branded shows for corporate clients. We’re looking for a **Customer Success Specialist** to be the driving force behind exceptional client experiences—from onboarding to renewal. In this full-time, fully remote role, you’ll serve as the primary point of contact for clients, ensuring every show is delivered smoothly, on schedule, and with maximum impact. You’ll coordinate production logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and excited. If you're a confident communicator, love building relationships, and thrive in fast-paced creative environments, this role is for you. **What You’ll Do**: - Lead structured **client onboarding** through kickoff calls and milestone planning - ** Manage production timelines**, guest booking, asset delivery, and episode approvals - Use automation tools (Zapier or Make) to streamline workflows and reduce manual tasks - Serve as a **proactive communicator**, keeping clients informed and engaged throughout the process - Track and interpret podcast metrics to help clients understand impact and guide improvements - Identify and resolve any delivery issues to maintain smooth operations - Support **renewal conversations** by consistently delivering value and a standout experience **What You Bring**: - 3+ years of experience in customer success, client services, or account management—ideally in media, SaaS, or tech-enabled services - Hands-on expertise with automation tools like **Zapier** or **Make** - Strong verbal and written communication skills, including experience leading Zoom calls - High comfort level with **project management**, CRMs, and digital collaboration tools - A calm, detail-oriented, and proactive mindset - Bonus: Knowledge of **podcast production** or **B2B content marketing** **Why You’ll Love This Role**: - ** Shape a new function**: Be the first to build and refine customer success at a scaling studio - ** Creative meets strategic**: Work at the intersection of content, tech, and client relationships - ** Own your impact**: Help turn client goals into standout podcasts that make a difference - ** Remote flexibility**: Work from anywhere, while aligning with U.S. Eastern Time hours