Salesforce Solution Architect, Field Service Remote, Colombia Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you. We are adding a Solution Architect to our Field Service team! Working closely with and reporting to our Field Service Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions. You'll have the opportunity to: Facilitate business process reviews to identify customer requirements and processes Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development Configure Salesforce Field Service Cloud solutions Develop technical requirements and specifications for customers and the technical delivery team Drive best practice UX design into each and every aspect of solution delivery Manage all aspects of projects and customer communications Deliver customer end user training and documentation Oversee and be accountable for the successful completion of all aspects of assigned projects Exercise independent judgment on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers Required Qualifications: 3+ years project experience in a hands-on technical consulting and project management role 2+ years of project delivery experience with Salesforce Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services Experience leading Enterprise Service Cloud projects - including ground-up Field Service and Sales Cloud deployments Experience leading multiple Salesforce Project deployments including release and multi-environment management Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud) Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration. Experience with Communities and Wave Analytics highly preferred One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred Preferred Skills: Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously Ability to understand and assess how business processes can be improved using Salesforce Great with customers, quickly builds credibility, and a fantastic team player! BS in Computer Science, Engineering, or similar technical degree or equivalent experience What’s it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts or remotely, we’re focused on keeping everyone connected and unified as one team. Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. Flexibility: We value good work, not the hours in which you get it done. Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. We love to have fun and celebrate together. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * LinkedIn Profile * How did you hear about this job? * Select... Are you authorized to work lawfully in Colombia for NeuraFlash? * Select... Will you now or in the future require sponsorship for employment-based visa status (for example, H-1B)? * Select... What Salesforce products/clouds do you have experience with? Please list all that apply. #J-18808-Ljbffr