Job Opportunity A dynamic expansion of our Finance team in Bogotá, Colombia—our largest engineering hub in the Americas. This strategic move is part of our broader commitment to growth in the region, aligning with our global footprint and operational model to ensure seamless support across time zones. This offers a unique opportunity to be at the heart of our operations, contributing to innovative solutions and supporting customers in the Americas. Role Overview Responsible for managing a portfolio of complex and strategic customer accounts, with a focus on recovering outstanding debts from individuals and businesses, ensuring timely payments, and maintaining positive customer relationships. Duties include resolving payment issues and addressing customer requests within the assigned portfolio or territory. This role involves: - Execute dunning procedures through reviewing exclusion proposals, sending letters, implementing and releasing credit holds, initiating suspension, reactivation and termination of services as deemed appropriate from customer actions on outstanding debt. - Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment, using internal systems (SAP, Salesforce, etc.). - Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging and increase cash flow. - Identify unapplied payments, recommend adjustments or refunds as appropriate. - Collaborate with billing and other internal stakeholders to resolve customer issues that prevent them from paying. - Conduct calls with respective sales manager and customer accounts payable to review outstanding debt and resolve issues that may hinder payment of invoices. - Provide back-up support to collection team members as needed and extend effort where strategy dictates to achieve KPI and SLA targets defined. - Provide analysis on deviations of KPIs on a month-to-month basis and identify continuous improvement ideas to increase efficiency of the Accounts Receivable process. About the Ideal Candidate - 3–5 years of experience in business-to-business collections and/or customer service in a high-volume, fast-paced corporate environment. - Experience working in international business settings and service centers. - Demonstrated ability to work independently and take initiative. - Strong analytical skills with attention to detail. - Clear and professional communication skills, with effective negotiation abilities. - Well-organized with strong critical thinking and problem-solving skills. - Proficient in Microsoft Office tools, including Outlook, Excel, and Word. - Skilled in reporting and data analysis, with experience using Macros, Power BI, and Celonis. - Working knowledge of SAP or similar ERP systems. - Proficient in English, with fluency at a C2 level or equivalent. What We Can Offer You - Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - The flexibility to work from anywhere: onsite, hybrid or fully remote.