Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The Compliance Manager is responsible for setting up the right structure and governance to ensure that TaskUs comply with its clients' contractual requirements. This will include the strategy and implementation by driving key qualitative, performance initiatives by consolidating and developing comprehensive Audit and Compliance Services for all compliance and improvement activities within one of TaskUs's top strategic accounts to impact customer results favorably. This role will lead and manage the strategy and performance of the Audit and Compliance segment of our strategic account team, ensuring the successful delivery of audit and compliance reports, the carrying out of internal audits, the hosting of auditors during external audits, and establishing and ensuring adherence to regulatory compliance controls regularly. - Develop and implement compliance policies and procedures in alignment with TaskUs policies, industry regulations, and client requirements. - Ensure adherence to global regulatory frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2, and data privacy laws. - Lead and coordinate internal and external audits, compliance assessments, and risk mitigation efforts. - Oversee third-party vendor compliance, ensuring all contractual obligations are met. - Identify operational risks and implement corrective actions to enhance compliance measures. - Prepare and present regular reports on compliance status, risks, and mitigation plans to senior leadership. - Collaborate with cross-functional teams to establish, implement, and monitor compliance programs tailored to client requirements and applicable laws. - Provide training and resources to team members to enhance their understanding of compliance, including certifications where applicable. - Lead the audit & compliance team to ensure effective remediation of audit findings. - Maintain strong working relationships with clients, auditors, department stakeholders, and internal teams. - Assess the potential contractual, financial, or legal implications of policy or practice changes that could lead to non-compliance. - Work closely with various departments to address and resolve non-compliance issues effectively. - Develop and oversee control systems to prevent or address legal guidelines and internal policy violations. - Continuously evaluate the efficiency and effectiveness of compliance controls and implement improvements. - Advise senior leadership on business operations related to investment, risks, and policy development as needed. - Act as the primary liaison for regulatory authorities, clients, and auditors on compliance matters. - Partner with HR, Legal, IT Security, and Operations to ensure end-to-end compliance in all TaskUs processes. - Support client due diligence processes and respond to compliance queries during RFPs, client visits, and audits.