Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. With seamless integration and mínimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we’ve taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of _Data Loss Prevention_. Our growth is backed by strong investors, who have provided an additional 4 million USD to _help us scale our team in the U.S._ and accelerate product development._ If you’re seeking a role where your growth matches the rapid pace of company’s expansion, **join** a dynamic **Customer Support team in Colombia**. **You’ll collaborate closely with our Customer Support team in Europe (Czech Republic),** ensuring seamless global cooperation. Plus, you’ll play **a key role in supporting the USA market**, helping us deliver top-notch service to our American customers. With opportunities for growth, you can **specialize in areas such as project implementation, customer success management, troubleshooting and more**. We have an amazing **office in Bogotá,** and we’d love for you to be there! **Being present helps you connect and collaborate with your colleagues in person**, which is something we value. **Your responsibilities**: - Solve products issues and requests raised by customers and partners. - Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs. - Provide training and share technical knowledge with customers and partners. - Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs. - Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey. **What are we looking for?**: - Proven experience in Technical Support agenda or similar role. - English language proficiency at the C1/C2 level and fluent at Brazilian Portuguese. - Customer-oriented strong communication and presentation skills. - A proactive, self-motivated personality with a knack for bringing fresh ideas and improvements. **Technical skills** - Knowledge of network and security technologies (e.g., VPN, proxy servers, Active Directory). - Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers. - Nice to have: Familiarity with macOS, including basic troubleshooting and system configuration. - Experience with MS SQL Studio, (managing permissions, analyzing databases, and basic data editing). - Knowledge in Information security and cybersecurity. Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management). **What can you expect from Safetica**: - ** Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days**. - Make your birthday extra special - take the day off to celebrate, relax, and enjoy it however you like. It’s your day, and we believe you deserve to spend it your way! - ** Flexible work setup and hybrid mode works for us**. You’ll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days. - ** Honest work environment** - we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed. - Level up your language skills - **we offer English classes** to help you grow professionally and communicate confidently. - ** A transparent work environment** built on open communication, fostering collaboration across teams as they work together towards shared goals. **Excited**_ _**about customer journey and ready to grow your career in customer support team?**We’d love to hear from you! Send us your CV or LinkedIn profile in English, and we’ll get back to you quickly to schedule a short call.