Position: Customer Services Team Lead Department: Customer Services Location: BMS offices in Medellin, Colombia Company: Blackstone Medical Services of South America Reports To: Customer Services Manager Job Type: Full time, non-remote. Required English Level: B2+Schedules – USA Calendar Monday - Friday from 7:00 a.m. to 5:00 p.m. Remuneration: 2,850.000 COP Job Description Blackstone Medical Services is a leading company in the health sector with presence in the U.S. market for more than 10 years, focused mainly on the diagnosis of Sleep Apnea. Our mentality and company culture emphasize camaraderie, seeking the well-being of our employees through rewarding growth opportunities. We're looking for the best of the best in the industry, passionate people who enjoy growth and tap into the best version of themselves. We're a team full of winners and we're looking to build on that, so if you identify with these qualities, we'd love to meet you! Functions - Solve problems. - Answer queries. - Provide product information. - Provide Shipping Status - Ensure customer satisfaction. - Management of complaints and claims to improve the quality of service. Requirements - We are looking for empathetic, multifaceted, passionate, autonomous people with a good conversational command of the English language (B2 onwards), that is, who can express their ideas clearly and assertively, as well as a high sense of integrity in their personal values.• Time availability to work in person in the metropolitan area of Medellín (Sabaneta, Antioquia). - No experience. - Proficiency in using a computer and general office software tools. - It is important for us to have people with sufficient Emotional Intelligence and other soft skills, who are passionate about their personal goals and achievement oriented. What We Offer - Full-time position with competitive compensation - Paid time off and personal wellness programs - Opportunities for growth within a healthcare-focused, mission-driven organization Job Type: Full-time Application Question(s): - What is your current level of English? - Are you available to work full-time on-site at our office in Medellín? Experience: - sales: 1 year (Required)