Join to apply for the Bilingual Intake Specialist role at Emma of Torre.ai Get AI-powered advice on this job and more exclusive features. I’m helping Turn Key Ops Attorney Assistant find a top candidate to join their team full-time as a Bilingual Intake Specialist . You will serve as a bilingual intake specialist for U.S. law firms. Compensation: USD 6/hour + Overtime (USD 6/hour) Location: Remote: Colombia Mission of Turn Key Ops Attorney Assistant: "Our goal is to simplify your life and help you navigate the complexities of your business. We provide a team of exceptional virtual assistants to handle the tasks you need covered. We value our staff and clients and are committed to fair pay and treatment for all. We foster a supportive culture that encourages our employees to learn and develop, enabling them to deliver outstanding service to our clients." What makes you a strong candidate: You are a novice in RingCentral, Litify, Legal assistance, Lead handling, Google Workspace. English - Fully fluent Spanish - Fully fluent Responsibilities and more: About The Role: We’re currently seeking a Bilingual (Spanish-English) Intake Specialist to serve as a key point of contact for potential clients of U.S. law firms. In this role, you will be responsible for managing intake communications, gathering critical information, and ensuring an exceptional client experience for both English and Spanish-speaking individuals. This is a full-time, remote position ideal for professionals with strong communication skills, empathy, and experience in handling client-facing roles—especially within legal, healthcare, or sales environments. Operating in PST hours, including graveyard shifts. Role responsibilities: Respond promptly and professionally to inquiries via phone, email, and online platforms. Conduct structured intake interviews in both English and Spanish, ensuring clarity and accuracy of information collected. Evaluate potential cases for eligibility, focusing on personal injury and workers’ compensation. Enter detailed notes and documentation in systems such as Litify, maintaining high accuracy standards. Coordinate with legal teams to ensure a seamless handoff from intake to case management. Use RingCentral and other communication tools to manage inbound and outbound interactions. Uphold confidentiality and legal compliance in all client communications and data handling. Role requirements: Fluency in both Spanish and English (spoken and written), with excellent grammar and professional tone in both languages. At least 6 months of experience in an intake, client service, or support-related role. Confident phone presence and strong active listening skills. Detail-oriented, organized, and capable of managing multiple inquiries simultaneously. Familiarity with tools such as Litify, RingCentral, and Google Workspace. Stable internet connection and a quiet, professional remote work environment. What we offer: A collaborative and supportive virtual team environment. The chance to support U.S. law firms and make a meaningful impact. Starting rate of $5 USD/hour (non-negotiable). Access to training resources and opportunities for professional growth. If you’re passionate about helping people and bringing bilingual support to the legal space, we’d love to connect with you. Seniority level Entry level Employment type Full-time Job function Other Industries Staffing and Recruiting #J-18808-Ljbffr