Job Title: Customer Experience Leader We are seeking an experienced and proactive customer experience leader to drive our global customer success function forward. This is a unique opportunity for someone who is ahead of the curve in understanding the evolving needs of customers. About the Role - The ideal candidate will own the end-to-end customer experience, defining scalable strategies to support growth and satisfaction. They will establish and track key performance indicators, processes, and team goals aligned with business objectives. - The role involves building, managing, and mentoring a high-performing customer success team. This includes support, aftersales, and service coordination. Main Responsibilities - The leader will be responsible for leading customer communications related to logistics, damages, and return claims. - They will enable consultative sales through client communications across various channels. - Responsibilities also include responding to customer inquiries regarding product use, service needs, and ongoing support. Requirements - A minimum of 5 years of experience in client-facing operations or customer success roles, with at least 2 years in leadership capacity. - Background in e-commerce operations, particularly Shopify and QuickBooks, is strongly preferred. - Outstanding written and verbal communication skills are essential.