Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit are seeking a highly skilled and experienced IT Business Intelligence (BI) Support Engineer to join our team. The ideal candidate will be responsible for ensuring the optimal performance of our BI tools and systems, providing support to users, and contributing to the improvement of our BI processes. You will work closely with other BI and IT staff, and business partners to troubleshoot, maintain, and enhance our BI environment.This role involves both support and project work: You will handle support tickets from various business areas (finance, manufacturing, supply chain, recruitment, sales & marketing) and internal team members to provide technical assistance and resolve system-related issues. Additionally, you will have the opportunity to collaborate on various projects and contribute to new BI initiatives.Main Responsibilities:Provide comprehensive technical support by responding to and resolving tickets from business stakeholders across finance, manufacturing, supply chain, recruitment, and sales & marketing departments, as well as internal team requestsTroubleshoot and resolve technical issues while meeting established SLAs and maintaining high service standardsCollaborate on BI projects and contribute to the development of new solutions and enhancementsMonitor and maintain the performance, availability, and security of BI tools and platformsDevelop and maintain documentation for BI system configurations, processes, and standard operating proceduresConduct regular system audits to identify and address potential issues proactivelyAssist in the integration of BI tools with other enterprise systems and databasesTrain users on the effective use of BI tools and promote best practices within the organisationProactively identify solutions and communicate effectively with stakeholders to ensure optimal BI system performanceCollaborate with BI analysts and IT team members to implement enhancements and new features in the BI systemKey Requirements:Proven experience in a BI Support role or similar position with understanding of BI tools and technologiesStrong proficiency in Power BI with experience in development and administrationSolid experience with Snowflake, Azure Databricks,Familiarity with dbt (data build tool), Azure Logic AppsHands-on experience with ETL processesAdvanced SQL skills and experience with Microsoft SQL Server Management Studio (SSMS)Excellent communication skills in English with the ability to explain technical concepts to non-technical users and collaborate effectively with diverse stakeholdersStrong analytical and problem-solving abilities with a proactive approach to identifying and resolving issuesCustomer service orientation with commitment to meeting service level agreements and response timesFamiliarity with data warehouse design principlesAbility to work both independently and collaboratively in a dynamic environmentGood to Have:Microsoft Fabric experience - Knowledge of this unified analytics platform is a plusExperience with Power AutomatePrevious experience working with cross-functional business teamsBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ****** opportunitiesConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.Notice to Agency and Search Firm RepresentativesConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.Already a Convatec employee?If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you! #J-18808-Ljbffr