Salesforce Consultant, Service Cloud Voice Join toapply for the Salesforce Consultant, Service Cloud Voice role atNeuraFlash. Why NeuraFlash: At NeuraFlash, we are redefining thefuture of business through the power of AI and groundbreakingtechnologies like Agentforce. As a trusted leader in AI, Amazon,and Salesforce innovation, we craft intelligentsolutions—integrating Salesforce Einstein, Service Cloud Voice,Amazon Connect, Agentforce and more—to revolutionize workflows,elevate customer experiences, and deliver tangible results. Fromconversational AI to predictive analytics, we empower organizationsto stay ahead in an ever-evolving digital landscape withcutting-edge, tailored strategies. We are proud to be creating thefuture of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for theprivate beta prior to launch. Post-launch, we've earned thedistinction of being Salesforce's #1 partner for Agentforce,reinforcing our role as pioneers in this transformative space. Bepart of the NeuraFlash journey and help shape the next wave ofAI-powered transformation. Here, you'll collaborate withtrailblazing experts who are passionate about pushing boundariesand leveraging technologies like Agentforce to create impactfulcustomer outcomes. Whether you're developing advanced AI-poweredbots, streamlining business operations, or building solutions usingthe latest generative AI technologies, your work will driveinnovation at scale. If you're ready to make your mark in the AIspace, NeuraFlash is the place for you. YOU'LL HAVE THE OPPORTUNITYTO: - Facilitate business process reviews to identify customerrequirements and processes - Create visual diagrams illustratingcustomer business processes - Create user stories based on customerrequirements - Configure Salesforce Service Cloud Voice and AmazonConnect solutions - Develop technical requirements andspecifications for customers and the technical delivery team -Learn and drive best practice contact center design into each andevery aspect of solution delivery - Effectively manage aspects ofprojects and customer communications - Deliver customer end usertraining and documentation - Configure Salesforce Solutions usingpoint-and-click tools available on the platform (e.g., ProcessBuilder and Visual Flows) - Partner with our ArtificialIntelligence team to create innovative Salesforce solutions for ourcustomers - Acquire new technical expertise and understanding oflatest Salesforce features and major launches - Understanding of Contact Center routing strategies in Salesforce and Amazon ConnectREQUIRED QUALIFICATIONS: - 1+ years project experience in ahands-on position - 1+ years of experience with Salesforce in adevelopment or configuration capacity - Understanding of CustomerService and Contact Center Operations with experience solving Complex Use Cases - Solid Understanding of Salesforce Platform andits architecture - Experience building Custom Applications,Lightning Experience, Visual Flows, and Process Builders within Salesforce - Understanding of Release Management, ApplicationLifecycle Management, Development Lifecycle, and Deployment BestPractices and Governance - Client facing experience in thefollowing areas: Pre-Sales Activities, ProjectManagement/Ownership, Discovery and Design, Delivering SolutionOptions to Customers, and Enterprise Application ArchitecturePREFERRED SKILLS: - Any Salesforce Certifications are a plus,preferably Salesforce Service Cloud, Experience Cloud, or SalesCloud - Detail-oriented and a strong team player with greatcommunication skills - Keep an open mind and must be flexible tochange Nice to haves: - Contact Center architecture knowledge -Working knowledge of voip communication protocols like SIP, WebRTC - Experience building contact centers based on Amazon ConnectContact Center solution - Experience with Workforce Managementsolutions - Experience working with outbound dialers, campaignmanagement What's it like to be a part of NeuraFlash? - Remote& In-Person: Whether you work out of our HQ in Massachusetts,one of our regional hubs, or you're one of over half of ourNeuraFlash Family who work remotely, we're focused on keepingeveryone connected and unified as one team. - Travel: Get ready topack your bags and hit the road! For certain roles, travel is anexciting part of the job, with an anticipated travel commitment ofup to 25%. So, if you have a passion for adventure and don't mind alittle jet-setting, this opportunity could be your ticket toexploring new places while making a positive impact on clients. -Flexibility: Do you have to take the dog to the vet, pick up thekids from school, or the in-laws from the airport? We know that aperfect 9-5 isn't possible. So you have to jump out to do any ofthose, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done. -Collaboration: You have a voice here! If you work with a team ofsmart people like we do, it's a no-brainer to take suggestions andfeedback on how to keep NeuraFlash thriving. Our executive teamholds town halls & company meetings where they address anysuggestions or questions asked, no matter how big or small. -Celebrate Often: We take our work seriously, but we don't takeourselves too seriously. Whether it is an arm wrestling contest,costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebratethe big things and the small things together. Location: NeuraFlashstrives to provide you with the flexibility to work in the locationthat makes the most sense for your lifestyle. For those that preferan office setting, this role may be based in any of our hublocations within the United States. If you prefer to work fromhome, we can accommodate remote locations for our employees basedin the United States, anywhere within British Columbia or Ontariofor our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Seniority level - Entry level Employmenttype - Full-time Job function - Information Technology - SoftwareDevelopment #J-18808-Ljbffr Consulting