Job Title: Process Optimization Specialist About the Company DiDi Global Inc. is the world's leading mobility technology platform, offering a wide range of app-based services across markets in Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. We provide car owners, drivers, and delivery partners with flexible work and income opportunities. Our mission is to collaborate with policymakers, the taxi industry, the automobile industry, and communities to solve the world's transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. About the Role The Process Optimization Specialist will lead the design and continuous optimization of support processes by identifying opportunity areas, monitoring performance, and implementing effective solutions to enhance efficiency and customer service quality. Key Responsibilities: - Track and analyze support processes and performance metrics to ensure process effectiveness. - Identify failures or incorrect solutions within processes. Process Mapping & Optimization - Document and map process flows to visualize current workflows. - Design and propose improvements to streamline operations. Solution Development - Build and evaluate different solution scenarios to address process gaps. Requirements: - Bachelor's degree in Engineering, Computer Science, Process Automation, or a related field, or equivalent practical experience. - Consistent experience partnering/working with cross-functional teams translating technical concepts and solutions to non-technical audiences. - Consistent work experience designing and configuring automated solutions and understanding prescribed design architecture. - Experience coding in a general-purpose coding language (e.g., Java, C, C++, Python, Shell, Go, or JavaScript, etc.) or in system design. - Aptitude for leading problem-solving, with the ability to take a logical route to the source of an error, troubleshooting technical issues, having creative solutions to a variety of complex user problems. - Previously led small projects or initiatives in the sub-area. - Ability to work with a structured and methodical approach, combined with an enquiring mind. - Excellent oral and written communication in English. Intermediate to fluent in Business Mandarin is a plus. - Familiarity with workflow-based logic and ability to understand a business process from a BPMN or DMN diagram, and illustrate a written process description as a BPMN or DMN diagram. - Self-starter who delivers high-quality work and can adapt to new challenges, either on their own or as part of a team. We Value: - Creativity and Innovation - We strive to always create valuable experiences for our users in everything we do. - Data-Driven Decision Making - We are strong believers in making informed decisions, that's why we are data-driven. - Win-Win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. - Integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. - Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what make us distinct. Benefits: We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions, and better serve the communities we're a part of. *[IPS]: Institución Privada de Salud