NICE - Actimize Cloud Operations Engineer We are One Sutherland — a global team committed to creating innovative solutions. We value diversity of thought, experience, and background, and promote an inclusive, positive work environment. Sutherland, founded in 1986, is a leading provider of business process and technology management services, supporting the entire customer lifecycle with analytics-driven solutions. The Cloud AppOps team has the following responsibilities: Perform operational duties including application server health checks and service recycling. Identify and resolve operational issues such as batch failures, network issues, and client data feed errors. Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs. Maintain operational documentation, including incident tracking and run books. Produce metric reports, including daily production status updates. Review client support tickets and requests within service SLAs. Resolve level 2 and level 3 issues related to application support, databases, and data center operations; document issues in the support portal. Provide on-call support during non-prime hours and work outside regular hours as needed. Minimum qualifications include: 2+ years of application or production support experience, particularly with cloud-based hosting, management, and performance tuning in high-availability environments. Experience with AWS, GCP, or Azure is advantageous. Knowledge of ETL processes is a plus. Proficiency with Unix, Linux, Windows, Tomcat, SSH, and basic scripting. Experience with SQL Server, Oracle, and MySQL. Understanding of complex data and process flows. Effective communication skills, both written and verbal, with internal stakeholders and customers. Experience with application debugging, performance optimization, and scalability. Familiarity with application security best practices. Knowledge of fault detection and resolution processes. Ability to work independently and collaboratively in a team environment. Capacity to multi-task and provide rapid support in production environments. Willingness to provide on-call support during non-prime hours. Strong English communication skills (B2 or higher). This is a hybrid position based in Bogotá, Colombia. Apply now and join a certified Great Place to Work company. #J-18808-Ljbffr