**Key Job Responsibilities** - Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland) - Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market - Maintain student database and student arrival pipeline - Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools. - Develop excellent relationships with students - Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities - Provide efficient, friendly and proactive customer service to students and school personnel. - Continually look for ways to improve service, response times and quality of information - Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc. - Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues - Other duties as assigned **Minimum Qualifications** - Bachelor's Degree or equivalent - Strong written and verbal communication skills - Exceptional organizational skills and the ability to solve problems and meet deadlines - Commitment to excellence in customer service - Data entry skills with keen attention to detail - Ability to work independently and as a team - Fluent in Portuguese and English - 1-2 years of experience in customer service **Physical Requirements** - Sitting - Standing - Walking - Climbing - Lifting up to 50+ pounds - Pulling - Pushing - Carrying - Grasping - Reaching - Bending - Visual Acuity - Color Determination - Speaking - Listening LI-NU1