Job Description Quantic is a cloud-based point of sale solutions company based in King of Prussia, PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems. The candidate must be flexible to work Saturdays or Sundays if needed. Additional responsibilities for the position include: Inbound and Outbound calls to address technical issues and customer support. Answering Emails and Text Messages holding quality standards and providing technical assistance. Ticket Managing and Follow Up on existing cases ensuring customer satisfaction. Case Documentation Product Testing: Participate in testing tasks and look for ways to gain more product knowledge as well as sharing their findings with the team to suggest product enhancements and improvements. Job Type: Full-time Required: B2 English or higher Salary: Negotiable Schedule: 8-hour shift (with 1 hour for lunch, totaling 9