Company Description At Publicis Groupe, we are looking for a** CRM Data Operations Lead **fluent in English fluent in English to join our Data Analytics Hub at Publicis Global Delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. We are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. A cross-media transformation agent, based in Argentina, Colombia, Costa Rica and Mexico, that provides centralized expertise of all Publicis Global Services' capabilities to enable consistent and standardized delivery across Media, Production, Commerce, Content, Data & Technology. **Job Description**: **What you’ll do**: We are offering the amazing opportunity to take part of a global distributed team that has a knack for understanding data and telling the story of why it matters. As a Data Ops Lead, you will provide support within the Data Operations team for CRM communications using multiple channels. Data Operations works with all teams within the CRM group at Razorfish to ensure successful campaigns. **Day-to-day, your role includes**: - Gather business rules from Account and Client teams - Create campaign specific Business Requirements documents for CRM campaigns - Provide Quality Assurance on data file outputs - Liason between Account team / Technical team - Manage internal project timelines - Ensures process documents are outlined and updated **Qualifications**: **We’re looking for strong, impactful work experience, which typically includes**: - Proficient in Excel/Powerpoint - Understanding of relational databases - Understanding of variable data as it pertains to outbound communications - Understanding of variable data as it pertains to outbound communications - Experience with sftp / encryption tools - Must possess exceptional written and verbal communication skills Additional Information **Benefits**: - Access to Prepaid Medical Plan - Flexible schedule - 100% Remote work - English lessons - Access to E-Learning platforms - Technical trainings & soft skills development - Certification programs - Level up program - Engagement activities and events - A mentor who´ll do a coaching process with you to develop your professional career!