As a Technical Support Engineer, you will be based in Colombia or Peru , provide technical assistance to LANDI customers in your region, primarily through JIRA ticket handling. Depending on the type of customer (ISV, distributor, acquirer) and the priority of the issue, you will: Be assigned customer JIRA tickets for troubleshooting. Identify whether the issue is hardware or software-related and route it accordingly. Analyze issues, reproduce problems, and escalate them following LANDI’s procedures. Ensure that tickets are resolved within the Service Level Agreement (SLA) established between LANDI and the customer. Contribute to LANDI’s internal knowledge base and FAQ to share your experience and serves LANDI customers worldwide. Who You Are Autonomous, accountable, and proactive, with strong cross-functional collaboration skills. Technically curious—you love diving deep into technical issues and finding solutions. A strong communicator with solid experience in Linux, Windows , Android OS and have experience in analyzing code & logs. Experience in the payments industry (EMV, Nexo) and a solid understanding of security topics such as symmetric and asymmetric cryptography, PKI, encryption, and digital signatures. You may be required to travel within your region to meet with customers. You’re excited to join a growing international team and contribute ideas and improvements. Experience and Training Degree in IT , Computer Science , or Engineering. Solid technical foundation in software development and quality assurance. Hands-on experience with Linux, Windows and Android-based systems. Familiarity with Atlassian tools (JIRA, Confluence) and ITSM practices is a plus point. Strong experience in the payments industry and security technologies , including experience in Linux/Windows/Android development. Excellent oral and written communication in English. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Quality Assurance and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at LANDI Global by 2x Get notified about new Technical Support Engineer jobs in Colombia . Bogota, D.C., Capital District, Colombia 1 week ago IT Support Engineer - (Customer focused) Bogota, D.C., Capital District, Colombia 1 month ago Customer Success Engineer – Level 1 (IT Help Desk) – Colombia Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Senior Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr