Job Description As a skilled Network Engineer, you will be responsible for providing proactive first level support on network-related service requests, issues, and enhancements. Your duties will include: - Network device configurations, deployments/installations, decommissioning, troubleshooting, and preventive maintenance at Helios. - Conducting preventive maintenance as required by the IT Department. - Monitoring status of the network infrastructure using ISJ's monitoring systems to maintain the availability and performance of network devices, services, and applications. Prepare reports such as periodic network performance monitoring including but not limited to evaluation of link utilization, response time, network device availability, and utilization; - The On-Site personnel must have an in-depth knowledge in the operations and management of the Cisco Catalyst, DNAC, and ISE solutions. They should be able to generate and provide analysis using the aforesaid solutions and aid in the troubleshooting of any incidents. - Coordinate with internal and external partners for service requests, incident escalations, and resolutions. Network issues/outages should be immediately informed/escalated to Supervisors. Network outages includes LAN, WAN, IAS, and other systems and services managed by the end-user. - Prepare Incident Reports to document network outages, root cause, resolutions, duration, and other information deemed necessary. Escalate the issues to the IT Department and Telecommunications Service Providers. - Monitor, track, and report progress of incidents and ensure the required Service Level Agreement are met.