**Descripción breve**: **Role title**: Java Support Engineer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Location**: Colombia **Modality**:Remote **Calificaciones**: **Key Skills and Requirements**: - ** Java & Spring Boot**: - ** REST API**: Experience in building, maintaining, and troubleshooting RESTful APIs. Knowledge of API integration and communication patterns. - ** Splunk Knowledge**: Proficient in using Splunk for logging, monitoring, and creating dashboards. Experience with setting up alerts for production systems and troubleshooting logs for issue resolution. - ** IDE Proficiency**: Familiarity with IDEs such as Eclipse or IntelliJ IDEA for Java development and debugging. - ** Production Support**: Proven experience in production support roles, including incident response, issue tracking, and SLA adherence. Experience in ServiceNow for ticket management is highly preferred. - ** Application Monitoring Tools**: - ** Cloud Infrastructure (AWS)**: - ** Problem Solving & Debugging**: Excellent problem-solving skills and the ability to quickly diagnose and resolve complex technical issues in a production environment. - ** Communication Skills**: Strong verbal and written communication skills to collaborate with various teams, document processes, and report on incidents. **Responsabilidades del puesto**: **Key Responsibilities**: - ** Production Support & Incident Management**: - ** Java Development & Debugging**: - ** Monitoring & Alerts**: Leverage tools like AppDynamics (AppD), Grafana, and Splunk for proactive monitoring, alerting, and troubleshooting. Build and maintain monitoring dashboards to ensure system health and performance. - ** Cloud Infrastructure Support (AWS)**: Manage and troubleshoot production environments hosted on AWS. Work with AWS services including ECS, RDS, S3, Lambda, Step Functions, and CloudWatch to ensure optimal performance and reliability. - ** ServiceNow Integration**: Utilize ServiceNow for incident management, request fulfillment, and ticket tracking. Ensure proper documentation and resolution of incidents and escalations in accordance with SLAs. - ** Root Cause Analysis (RCA)**: Conduct root cause analysis for major production incidents, document findings, and implement corrective actions to prevent recurrence. - ** Collaboration & Reporting**: **WE LOOK FORWARD TO MEETING YOU** Do you have any questions about the job profile and/or requirements? Please get in touch with your contact person in recruiting. LI-LG6 **#LI-Hybrid