Job summary As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels by mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities that will enable the department to develop deeper, more scalable solutions. Responsibilities - Provide mentorship, guidance, and career development to members of your team - Implement escalation channels by mutually agreed-upon procedures - Lead a high-performing team through an exciting transition - Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results Qualifications - 1 years of prior relevant people management experience in the BPO or call center industry - A strategic thinker with strong analytical and creative problem-solving skills - Experience providing constructive criticism and implementing corrective action plans - A high-level understanding of customer confidentiality standards and also has a passion for the development of teammates Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora